Confessions of a Call Center Gal

Author: Lisa Lim
Genre: Chick Lit; Humor
Release Date: February 2011
Pages: 260

A fun chick lit that may appeal to fans of Sophie Kinsella. Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center.
Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.


Confessions of a Call Center Gal is a humorous (and politically incorrect) novel about complex friendships and the stress and stigmas associated with bad jobs.  Maddie and Karsynn (how FAB is her name) are your typical 20-somethings, fresh out of college and searching for a job.  Instead of sulking and going into debt they decide to work in a call center.  What follows is a hilarious adventure with EXTREMELY realistic characters and life lessons.

I've personally worked in a call center for 5 years (I know how am I still alive.) Maddie's coworkers and rude customers actually left a huge grin on my face.  See all this time I thought I was the crazy one,  I was the one with the problem, hating my job just wasn't justified. *side eye* But now thanks to Maddie, Karsynn, and Mika I know that customer service representatives (such a fancy title for such a crappy job) everywhere feel the EXACT same way.

I recommend Confessions to anyone who has ever worked in a call center, had a relative that worked in a call center, or has ever called a call center (that should cover just about the entire global population.) Now I can't end this review without warning the prude to stay far far away from this book.  There are several culturally and politically sensitive jokes throughout Confessions. If you are easily offend than this is not the book for you.

Geeky Fashion Diva seal of approval:

1 comment:

  1. Hi Hilary,
    Thanks so much for taking a chance on my book. Phew! I'm so glad you enjoyed it and that you could relate to the characters! And btw, here's a *high five* and *knuckle bumps* from one crazy ex-call center gal to another! =)
    I know, right? It's a miracle we're still alive, lol.